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Tracks >> SANTA MARIA RACEWAY >> THANK YOU AND APOLOGY TO CHRIS KEARNS & THE SMS CREW
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Message started by racerone on 08/16/09 at 10:53pm

Title: THANK YOU AND APOLOGY TO CHRIS KEARNS & THE SMS CREW
Post by racerone on 08/16/09 at 10:53pm

I would like to thank Chris Kearns and their entire crew for great races Saturday nite 8-15-09. I had a question regarding a incident on the race track and asked one of the officials. Rather than Just blowing me off like a lot of the tracks do she called Chris and asked him. He was nearby and he came over. I asked him the same question and he said he would get back to me. During the time in between I found the answer and that I was WRONG.  I want to apologize to Chris and the crew working the pits. Chris also got back to me and he had reviewed the tape. I have been racing since 1989 and have NEVER had that kind of positive response from track officials or a promotor. NO WONDER lots of cars in each class and a full house of spectators. We were amazed when a pit official came by and announced how many races left before our main event.  My wife and my son ( he lost his leg to cancer) were in the Santa Maria stands for the first time. They were given a ride up the hill to the bleachers due to my son's disability. The lions club operated the golf cart and gave them the ride up the hill and down and had never met my family. Both my wife and son commented on how nice the entire SMS event officials in the stands and people working the concessions were. I know this is a long log but I will quit by saying "MY hat is off to a GREAT FIRST YEAR PROMOTOR with a super attitude instead of " If you don't like it ..........." which we have all heard at tracks in the valley. It was well worth the 3 hour tow to get there. Again, thanks again for the 110 % effort put forth.

Allen Ennis
Dad of Sprint car driver 86

Title: Re: THANK YOU AND APOLOGY TO CHRIS KEARNS & THE SMS CREW
Post by Chris Kearns on 08/17/09 at 11:32am

Thank you for the compliments. It is important to me to try and please everyone and to make sure we make the best decisions possible. My staff understands how important customer service is to me, and that is obviously showing.

Title: Re: THANK YOU AND APOLOGY TO CHRIS KEARNS & THE SMS CREW
Post by Chris Kearns on 08/17/09 at 11:33am

By the way. No apology nessessary. I probably make more mistakes than anyone there.

Title: Re: THANK YOU AND APOLOGY TO CHRIS KEARNS & THE SMS CREW
Post by TALON75 on 08/18/09 at 11:13am


Chris Kearns wrote on 08/17/09 at 11:33am:
By the way. No apology nessessary. I probably make more mistakes than anyone there.


yep, you sure make a lot of of them!!!lol

Title: Re: THANK YOU AND APOLOGY TO CHRIS KEARNS & THE SMS CREW
Post by Chris Kearns on 08/18/09 at 10:10pm


TALON75 wrote on 08/18/09 at 11:13am:

Chris Kearns wrote on 08/17/09 at 11:33am:
By the way. No apology nessessary. I probably make more mistakes than anyone there.


yep, you sure make a lot of of them!!!lol


Shouldn't you be out in the shop working on the race car you take care of, making sure the distributor cap doesnt fall off AGAIN !!!

Title: Re: THANK YOU AND APOLOGY TO CHRIS KEARNS & THE SMS CREW
Post by lmfan01 on 08/19/09 at 1:21am


Chris Kearns wrote on 08/18/09 at 10:10pm:

TALON75 wrote on 08/18/09 at 11:13am:

Chris Kearns wrote on 08/17/09 at 11:33am:
By the way. No apology nessessary. I probably make more mistakes than anyone there.


yep, you sure make a lot of of them!!!lol


Shouldn't you be out in the shop working on the race car you take care of, making sure the distributor cap doesnt fall off AGAIN !!!

OUCH           Thats  a  low  blow  Kearns  !!!!!!      L O L

Title: Re: THANK YOU AND APOLOGY TO CHRIS KEARNS & THE SMS CREW
Post by TALON75 on 08/19/09 at 8:19am

it hasn't, because I'm doin my job . why don't you go do what you do best, oh wait , running your trap on the internet IS what you do best!!

Title: Re: THANK YOU AND APOLOGY TO CHRIS KEARNS & THE SMS CREW
Post by Chris Kearns on 08/19/09 at 2:04pm

Did I hit a sore spot?

Title: Re: THANK YOU AND APOLOGY TO CHRIS KEARNS & THE SMS CREW
Post by SMS VIDEOS on 08/19/09 at 4:42pm

I am glad to see a little animosity the site was kinda boring this week. lmao

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